Update your insurance
Tell us when your coverage changes so the front desk can review your benefits and update your patient record.
Call 1-888-829-2098 for secure submission instructions →
Patient information
Have your full name, date of birth, current phone number, and email ready. If you know your Empire medical record number, include it through the secure channel. The office will verify your identity before updating your record; you do not need to know your record number to ask for help.
For each insurance plan
Insurance company and plan name.
Member or insurance ID number, group number, and effective date.
Whether the plan is primary or secondary; tell us if you are unsure.
Clear photos of the front and back of the insurance card.
Any separate prescription coverage card, front and back.
If someone else is the policyholder
Provide the subscriber’s full name, date of birth, relationship to the patient (spouse, parent, child, or other), address, and phone number. This may be needed for either a primary or a secondary plan.
After you contact us
The front desk will tell you how to send your information securely and review it before updating the record. Please ask us to confirm that your update has been received. A website visit alone does not update your insurance.
Existing patients can upload insurance card images through Osmind. Do not send insurance cards or medical record numbers through ordinary email.