Prior authorization help
If your pharmacy says your medication needs prior authorization, contact our front desk so we can review the request with your clinician.
Call the front desk: 1-888-829-2098 →
Current patients may also contact us through their established Osmind messaging channel. Ask the office for secure instructions before sending cards or medical details.
Have this information ready
Patient’s full name, date of birth, phone number, and email.
Medication name and prescribed strength or dosage.
Pharmacy name, street address, and phone number.
Insurance plan and prescription coverage information.
Do you have a separate prescription card? Yes or no. If yes, have clear photos of both the front and back ready for the secure channel provided by the office.
A current prescription card can help us identify the correct coverage and process the request more efficiently.
What happens next?
The front desk reviews the information and routes the request to the appropriate team member. Your insurer decides whether coverage is approved and may ask for additional information. A request does not guarantee approval or a new prescription.
If you are close to running out of medication, tell the office when you contact us. Do not change your dose or stop treatment based on an insurance message without discussing it with your clinician.